Promotions

‘The Moment of Wellness’ Spa Package offer includes one 50-minute Back, Face & Scalp Massage and two hours Thermal Spa Access priced at £99 at Spa Experience Old Street & £65 at all other Spa Experience locations. The offer can be booked online at spaexperience.org.uk or in person on premises. The offer is available Monday to Thursday only from 21/10/2026 to 30/01/2027. The offer is open to guests over 16 only. This offer cannot be used in conjunction with any other promotions or discounts. The promotion does not guarantee the availability. No-shows will be charged in full and cannot be rescheduled. Rescheduling is only permitted within the promotional period. Cancellations must be made at least 48 hours in advance to receive a refund. Late arrivals may result in reduced treatment or thermal time. Spa Experience by Better reserves the right to modify or cancel the offer at any time without prior notice. Standard treatment and thermal contraindications apply. By participating in this offer, guests agree to full terms and conditions. 

By booking or attending a Seasonal Spa Event, customers agree to these terms and conditions. The £25 offer is valid for one designated 20-minute treatment selected from the Seasonal Event booking category and must be booked online at spaexperience.org.uk. Events are available at participating Spa Experience locations only, excluding Woolwich Waves & Swiss Cottage with event dates varying by location. Guests must be aged 16 or over to participate, and any complimentary alcoholic refreshments are available to those aged 18 or over, with non-alcoholic alternatives offered where available. Event places are limited and subject to availability. Exclusive event-day offers include 30% off treatments, thermal spa experiences and retail products, plus 20% off gift vouchers excluding packages and gift sets, and are valid only on the event date attended. These offers cannot be used in conjunction with any other promotion, discount, concession or membership benefit, have no cash value and cannot be exchanged for alternative products or services. Availability of specific treatments, therapists, products, services and timeslots cannot be guaranteed. Standard Spa Experience booking, amendment and cancellation policies apply. Spa Experience reserves the right to amend, suspend or withdraw the promotion at any time where reasonably necessary.  

No-shows will be charged in full and cannot be rescheduled. Rescheduling is only permitted within the promotional period. Cancellations must be made at least 48 hours in advance to receive a refund. Late arrivals may result in reduced treatment or thermal time. Spa Experience by Better will not accept claims where a promotional code has not been correctly applied at checkout. The promotional code has no monetary value and cannot be exchanged for cash. Spa Experience by Better reserves the right to modify or cancel the offer at any time without prior notice. Standard treatment and thermal contraindications apply. By participating in this offer, guests agree to full terms and conditions.